Return and Support Policy for Digital Products

We value your trust and strive to provide high-quality digital products and services. However, since digital products have unique characteristics that differ from physical products, their returns and exchanges are governed by special procedures. This return policy applies exclusively to digital products such as assets, software, eBooks, courses and other digital products that are not refundable once they have been downloaded or activated.

1. General Terms

All digital products purchased from us are strictly non-refundable and non-exchangeable. Once the purchase is complete and the downloaded content has been provided, no refunds are possible. This is because digital products cannot be returned to their original condition, as is possible with physical products.

2. Support and Service

We understand that working with digital products can be accompanied by technical difficulties. Therefore, in order to ensure maximum satisfaction of our customers, we offer extensive technical support:

Technical Support: If you have any problems installing or using the product, our support team is always ready to help you. Please contact us by email at help@aisencorporation.com and we will respond to you within 24-48 hours.

Manuals and Documentation: Many digital products come with user manuals and documentation. We recommend that you review these before contacting support to help resolve your issue faster.

Updates and Patches: If a digital product has any errors or issues, we will provide updates and patches free of charge. All users who have purchased the product will be notified of available updates.

3. Exceptions

While digital products are not refundable, in some exceptional cases we may consider providing a refund or replacement product:

Technical Failures: If a digital product contains critical errors that make it inoperable and the issue cannot be resolved within a reasonable time, we will consider providing a refund or an alternative product.

Incorrect Purchase: If you have accidentally purchased the wrong product, please contact us immediately. In rare cases, if the product has not yet been downloaded or activated, we may offer a replacement for another digital item.

4. Request Processing

All requests are reviewed on a case-by-case basis based on the nature of the issue and the evidence provided. To process your request, we will require the following information:

• Order Number: Please provide your order number so we can quickly identify your purchase.
• Description of the Issue: Please provide a detailed description of the issue you are experiencing, including the steps you have already taken to resolve the issue.
• Screenshots or Videos: If available, please include screenshots or videos illustrating the issue. This will help our team understand and resolve the issue more quickly.

5. Limitations and Exclusions

Non-Returnable Items: All digital items are non-returnable and cannot be returned once they have been downloaded or activated.
Promotional Sales: Digital items purchased at a discount or on promotion also they cannot be returned or exchanged.

6. Buyer’s Responsibility

It is the buyer’s responsibility to make the right choice of digital product before purchasing. We recommend that you carefully read the product description, requirements, and terms of use before making a purchase. If you have questions before purchasing, our support team is ready to help you at any time.

7. Contact Us

If you have any questions or need additional information, you can contact us by email at: help@aisencorporation.com. We strive to respond to all inquiries as quickly as possible and provide support throughout the life cycle of your digital product.

Note: We reserve the right to change this policy at any time. Please check back regularly to stay informed of any changes.